We're currently experiencing issues with our phonelines. If you smell gas, call 0800 111 999 immediately.
Our core business at Wales & West Utilities is the safe and secure transportation of gas across our distribution network throughout Wales and the south west of England. This involves connecting new customers, maintaining and replacing gas pipework, and responding to gas emergencies. With a gas network of more than 35,000km of mains, we transport gas to the homes and businesses of 2.5 million consumers across a geography covering 1/6th of the UK, serving a population of more than 7 million people.
Our ambition is to deliver outstanding levels of gas safety, reliability and customer service so that we are trusted and valued by the millions of people we serve every day. Whilst much of our gas network is underground and out of sight, our services play a central role in the daily lives of all our customers. Whether it’s a safe and reliable gas supply for heating your home, making the family dinner or for a nice hot bath, we understand how important it is for our services to be there when our customers need them.
Working with a range of stakeholders to develop sustainable, innovative and affordable energy, we believe our role is to contribute positively to the quality of life and wellbeing of our customers and communities we serve. That’s why we work around the clock and invest around £2 million every week in our gas network, so we can continue to successfully deliver gas to homes and businesses, offering the very best service for our customers, both now and for generations to come.
Meet Frank & Annie - they'll give you advice on what to do if you smell gas and how to protect yourself from the dangers of the silent killer - Carbon Monoxide.
Read more about Meet Frank & Annie!
National Women in Engineering Day in June aims to raise the profile and celebrate the achievements of women in engineering.
Read more about National Women in Engineering Day
The lives of a couple from Wincanton have been saved after being given a carbon monoxide alarm by Wales & West Utilities
Read more about CO Alarms Save Lives
We're urging local people to take action and get their gas appliances checked to keep themselves safe from the deathly dangers of carbon monoxide.
Read more about Wales & West Utilities urges people to stay safe from the ‘silent killer’
Find out more about our innovation programme and see what we have put into practice
Read more about Innovation at Wales & West Utilities
