Supporting north Cardiff residents during lockdown

Posted on: 02/06/2021

Wales & West Utilities’ Oliver Lancaster was one of the company’s volunteer heroes. He joined forces with many other local people to provide a prescription drop-off service to those in isolation across north Cardiff.

Oliver, Net Zero Relationship Manager, helped collect and drop off prescriptions to people who otherwise would not be able to easily access their medicines.

I was keen to do my bit in volunteering to help people who may be struggling during the lockdown. The church I attend – The Bridge Church in Pontprennau – is one of the partners to a prescription collection and delivery service in the local area and so I decided to help out this way.

The impact of Covid19 and the lockdown has been so huge, with many people struggling. I helped one gentleman on a regular basis and have gone on to build up quite a rapport with him.

I’m pleased to have played my part in helping others.

Wales & West Utilities Future of Energy Manager, Oliver Lancaster

Oliver was just one of the many Wales & West Utilities colleagues who had been volunteering to help  others during the pandemic.

Wales & West Utilities is focused on keeping the energy flowing to homes, businesses and essential services across Wales and south west England.

We would urge anyone who has been told they are clinically extremely vulnerable, or at high risk from Covid19, to join the  the Priority Service Register (PSR) – even if they are fully vaccinated.

By joining it allows us, and other energy and utility companies, to look after people who need extra support. Joining is simple and free and more information can be found at

We’d also like to remind people that if they do smell gas, to call 0800 111 999 as normal. You’ll be asked a few additional questions, including if you have symptoms of Covid19. We’ll still come and help you, but our teams will take some additional precautions to keep everyone safe.

Sarah Hopkins, Wales & West Utilities People & Engagement Director