The way we do things

This page includes the values and behaviours that we expect from our colleagues, and therefore should help you to decide whether you are right for us and whether we are right for you. You should use this page to help with your application and the recruitment process to demonstrate to us that you live our values day in day out.

Our ambition is to be trusted to expertly serve customers and communities with safe, reliable and affordable energy services today, while investing wisely to create a sustainable, greener future.

Whilst much of our gas network is underground and out of sight, our services play a central role in the daily lives of all our customers. Whether it’s a safe and reliable gas supply for heating your home, making the family dinner or for a nice hot bath, we understand how important it is for our services to be there when our customers need them. We want to do our bit to protect the environment, working towards a greener energy future and helping our communities thrive. 

Working with a range of stakeholders to develop sustainable, innovative and affordable energy, we believe our role is to contribute positively to the quality of life and wellbeing of our customers and communities we serve. That’s why we work around the clock and invest around £2 million every week in our gas network, so we can continue to successfully deliver gas to homes and businesses, offering the very best service for our customers, both now and for generations to come.

Our Priorities & Values

Since 2013, our ambition, priorities and values have helped us deliver for our customers, communities and each other. Guiding decisions, shaping plans and helping us all understand how we each play our part. 

Our Behaviours

The way we act in work plays a significant part in how we deliver our ambition and priorities. Our Behaviours support our values and apply to every colleague in Wales & West Utilities. We demand high standards of each other and expect everyone to behave in a respectful and responsible manner, in line with our Values. 

You can see more information about our Behaviours below or by clicking here