Salary: £25,266 - £31,583
Business Area: Operations
Location: Newport South Wales
Contract Type: 18-month Fixed Term Contract
Working hours/pattern: 37 hours Monday to Friday
Closing date for applications: 7th October 2024
Accessibility
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Who are we?
Wales & West Utilities (WWU) is a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
What we’re looking for?
We are looking for an Administrative Assistant to provide administrative support to the Metering back office and provide a timely delivery of all back-office activities and processes by ensuring that all systems and records are updated to meet our contractual obligations.
The main focus in this role will be to provide Operational support, back-office activities and processes linked to Emergency Metering Services (EMS) and Network Services, including forecasting and planning of all Operational activities.
We’ll trust you to:
- Support Emergency Despatch operations providing essential administrative support.
- Provide administrative support and assistance in providing an efficient and effective service to contribute to the achievement of operational objectives.
- Co-ordinate and collate Manpower data to support the delivery of all Emergency Metering Services & Network Services functionalities
- Deliver our metering processes to ensure that we deliver a first-class service which exceeds our external customers’ expectations and maintain our reputation.
- Support and promote the philosophy of safe team working and development across all WWU activities to achieve business objectives and continuously improve performance.
You can read a full job description here.
You’ll need to have:
- A customer driven focus for both internal and external customer’s
- The ability to deal with a wide variety of tasks, whilst ensuring strict deadlines are met
- Excellent administrative skills
- A basic knowledge of meter work activities including Industrial & Commercial is desirable but not essential.
- Knowledge of the appropriate legislation, policies and procedures surrounding the metering business and an understanding of WWU’s contractual obligations
- Good oral and written communication skills
- Competence and experience of using general Office packages.
We would also love to hear about anything else you feel you could add or bring to the role!
As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.
What’s in it for you?
- A competitive salary starting at £25,266 rising to £31,583
- A structured pay & competency framework which rewards skills, competence and enables development and career progression
- Hybrid working
- Flexible working opportunities
- 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
- Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Annual salary review
- Discretionary annual bonus
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training
The way we do things
Wales & West Utilities is a values-based business. You can find out more here.
Interested?
If you think you’d make a good addition to the team, we would love to hear from you!
To apply, click the link below.
If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.
You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.