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Who are we?
We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
What we’re looking for?
We are looking for Administrative Assistant to provide a range of administrative assistance to Acceptance Team processes and contribute to the achievement of department and business objectives.
We’ll trust you to:
- Operate office systems, process documents, maintain accurate records and access information in support of departmental activities
- Process customer payments using telephone payment portal
- Provide administrative support and assistance in providing an efficient and effective service to contribute to the achievement of departmental objectives.
- Resolve enquiries from both internal and external parties, providing written, face to face or telephone responses as appropriate
You can read a full job description here.
You’ll need to have:
- Excellent communication and Organisational skills.
- Good Microsoft Office skills.
- A positive attitude and the ability to operate individually and as part of a team.
- Ability to adapt to unexpected and varied circumstances.
- A high standard of keyboard skills.
- Good knowledge of SAP, Customer Experience (CX) and CRM Solutions.
We would also love to hear about anything else you feel you could add or bring to the role!
As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.
What’s in it for you?
- A competitive salary starting at £25,266 rising to £31,583
- A structured pay & competency framework which rewards skills, competence and enables development and career progression
- Hybrid working
- Flexible working opportunities
- 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
- Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Annual salary review
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training
The way we do things
Wales & West Utilities is a values-based business. You can find out more here.
Interested?
If you think you’d make a good addition to the team, we would love to hear from you!
To apply, click the link below.
If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.
You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.