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Public consultation on future of gas network enters final week

Posted on: 13/08/2018

People from Wales and the south west of England are being urged to have their say as a public consultation on the future of the local gas network is set to close on Friday 17 August.

Wales & West Utilities look after the pipes that bring gas to homes and businesses across Wales and the south west England. The company has received almost 20,000 responses to its consultation, but is now urging as many people as possible to take two minutes to pipe up and shape its plans for the future. Everyone who completes the consultation will be entered into a weekly draw to win a £100 Amazon Gift Card.                                          

The company is asking people to give their views on issues such as the gas emergency service, investment to keep the gas network safe and reliable and how it supports those most in need. It is also seeking views on preparing the gas network for a greener future, making sure it can continue to deliver essential services for generations to come.

Wales & West Utilities charge for their services through consumer gas bills. Currently, their services make up 20% of an annual gas bill – so for the average gas bill of £630, that’s £128 a year – or 35 pence per day.

Graham Edwards, Chief Executive at Wales & West Utilities explains:

“The pipes we look after are mostly underground and out of mind, but we provide an essential service in keeping people safe and warm in their homes and powering businesses. Now, as we plan for the future, we want as many people in Wales and the south west of England as possible to have their say on the future of their gas network and the services we provide.” 

“This consultation is about ensuring our customers’ views are heard so that we plan and work towards getting the balance right between investing to maintain and improve our services and preparing the gas network for the future, while keeping bills low.

“We understand the financial pressure households across the area are under and we remain committed to keeping our portion of the gas bill to a minimum – we have already reduced the cost of our services since 2013 from £145 to £128 today.

“We’re looking forward to hearing customer feedback from Wales and the south west of England as this will play a vital role in shaping our business for the future.”

Wales & West Utilities also connects around 11,000 homes and businesses to the network each year. And, for customers in need of extra support, the company has a scheme offering low-cost gas connections and financial help for appliance repairs. There is also a priority register to make sure people in vulnerable situations are prioritised when things go wrong.

To have your say on the future of your gas network and the services Wales & West Utilities provides please go to PipeUpOnline.co.uk or Facebook.com/wwutilities and be in with a chance to win a £100 Amazon.co.uk Gift Card.