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Gas Escape - 24hrs

What to do if I smell gas?

If you are a mains gas consumer and you suspect CO poisoning, you should call the National Gas Emergency Service on 0800 111 999

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0800 1 1 1 999
General Enquiries Block

General Enquiries

0800 912 29 99


For New Supply or Alterations

0800 0726 814

Complaints & Compliments

For more information please read our complaint handling procedure


0800 2946 645
Meter Point

Meter Point

Meter Point Reference Number enquires (Operated by Xoserve)

0870 608 1524
Press Enquiries

Press Enquiries

For all press enquiries

0800 644 1000


Wales & West Utilities Limited Wales & West House Spooner Close Celtic Springs Coedkernew Newport NP10 8FZ

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Please note

Please note, all calls may be recorded for training and monitoring purposes. 

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